Warehouse management is one of the most difficult things for a business to manage.

It is a complicated and often demanding process that means you’ll have to get good at inventory, orders, shipping, and receiving goods.

Inefficient warehouses can result in a big loss of productivity, customer satisfaction, and ultimately profit.

In order to address these challenges, businesses often turn to automated systems that allow them to streamline their operations and optimize the resources they have available.

One of these pieces of software is Indigo, a warehouse management system that has been designed to meet the needs of all different businesses.

Indigo provides a comprehensive selection of features that help you manage warehouse operations, including inventory management, order management, shipping and receiving tools, reporting and analytics, as well as integration with other popular systems.

In this article, we’re going to take a comprehensive look at Indigo’s features, summing it up in a handy list of pros and cons for you.

Main Features

So let’s jump in and take a look at some of the main features offered by Indigo WMS.

We’ve made sure to outline these in as much detail as possible so that you can see if these features would be relevant to your situation.

Real-Time Warehouse Management System

Indigo is a WMS, or a real-time, warehouse management system.

This allows users to get up-to-date information on their inventory levels, order status, and any updates on the shipping process.

The software tracks inventory in real-time, allowing businesses to monitor stock levels, set precise reorder points, and receive notifications whenever their inventory is running low. 

You will also be able to track orders throughout the fulfillment process.

This means you can track items from picking to shipping, and receive automatic updates whenever orders have been fulfilled.

Advanced Receiving Process

 Indigo also has an advanced receiving process that has been designed to help you streamline your receiving operations by automating many manual and time-consuming tasks.

The software can receive items via barcode scanning, generate receipts, and then assign items to locations. 

Another great thing about this tool is that it will validate items against purchase orders, which will reduce errors and improve the general accuracy of your warehouse management.

You can also schedule deliveries and assign specific delivery times to specific staff members. This means you can make sure that all items are received on time. 

Optimal Put Away Controls

Indigo also has a control feature that helps you manage inventory efficiently by assigning items to the most appropriate location based on a few characteristics. 

This software will then optimize your warehouse space – meaning you can minimize the time it takes to find items.

We like this feature as it improves the overall efficiency of your warehouse and helps any team members to keep track of where things are and where new items should be placed.

Perpetual Inventory Software

Indigo also has what is called a ‘perpetual inventory,’ meaning that you can get a real-time view of inventory levels across different locations.

This is especially important if you have multiple warehouses in different locations.

The software tracks inventory movement updates inventory levels as they move, and provides an accurate date for important decision-making.

You will be allowed to set up automated notifications for low inventory. 

Efficiency Reporting Software

Another great feature here is the reporting software that helps you to manage your efficiency.

There is a range of customizable reports and dashboards that lay the information out for you so that you can make tweaks and track performance indicators.

Some of these include inventory accuracy, order fulfillment times, and labor utilization. 

Indigo WMS Pros And Cons

Pros

User-Friendly

Indigo is a user-friendly system that allows you to access all of its features through an intuitive user interface.

Its simplistic dashboard provides you with all of the information you’ll need to know and allows you to monitor everything in real time.

Affordability

The pricing plans for this service are competitive, making it a good choice for all different types of businesses.

When you consider the pricing compared to the number of features on offer, Indigo becomes a very alluring choice.

Customer Support

Indigo has very good customer support, with a dedicated team that is available for much of the work week. You can get a hold of them via three channels: phone, email, or live chat.

The support team is fast, responsive, and knowledgeable. You should be able to reach them at any point of your week, and you will find that they will be able to help you with a range of issues. 

Customizability

Another thing we really like is how customizable Indigo is. You won’t be locked into a specific setup, and there are lots of chances to tailor the system to your business’s individual needs.

It’s important to learn how to properly customize your dashboard, but once you have learned you will find any small tweaks you need to be fast and easy. 

Cons 

Limited Integration

While Indigo provides integration with popular e-commerce platforms such as Shopify and WooCommerce, it lacks integration with other popular platforms such as Amazon and eBay.

This can be limiting for businesses with a diverse range of sales channels.

Limited Advanced Features

Indigo lacks some of the advanced features found in other warehouse management software.

For example, it does not offer advanced automation features, such as automated picking or packing. It may not be suitable for businesses with more complex warehouse operations.

Limited Mobile App 

Indigo’s mobile app is limited compared to other warehouse management software.

While it allows users to perform basic warehouse operations, such as scanning barcodes and managing inventory, it lacks some of the more advanced features found in other software.

Learning Curve

While Indigo is known for its ease of use, there is still a learning curve when first implementing the software.

Some businesses may need to invest time in training staff to use the software effectively.

This can be especially difficult if you have many staff members, who all need to learn this new software.

That said, Indigo has been designed to be intuitive and won’t take as much training to learn as other choices on the market. 

Frequently Asked Questions

How Easy Is Indigo To Use?

Indigo is known for its user-friendly interface and general ease of use.

Its dashboard provides a total overview of your warehouse operations, allowing you to monitor everything in real time. It has a bit of a learning curve, but once you have used it for a few months it will certainly make your life easier.

Is Indigo WMS Cloud-Based?

Indigo is a cloud-based software, meaning that you will be able to access it from anywhere provided you have an internet connection and an appropriate device.

It’s worth noting that the software is also scalable, allowing you to add or remove users when you need to.

What Industries Is Indigo Suitable For?

Indigo is a suitable piece of software for a range of different industries. We would recommend it for e-commerce, retail, manufacturing, and distribution.

It is a flexible choice, but how good it is depends on the scale of your business and the number of warehouses you have to manage. 

How Does Warehouse Management Contribute To Customer Satisfaction?

Effective warehouse management helps small businesses to improve their overall customer satisfaction.

By organizing your warehouse and keeping an eye on your stock levels, you can ensure that products are always delivered on time and in good condition.

By providing accurate and timely information to the customer, you will be able to create loyal customers who will trust you.

The Bottom Line 

Indigo is one of the most popular choices for WMS in the industry, and a great choice for small and medium-sized businesses that want an affordable, user-friendly piece of software.

Its impressive range of features, customizable interface, and excellent customer support make it a choice for simple warehouses.

However, you’ll need to keep in mind that businesses with more complex warehouse operations may find Indigo lacking.

It has limited advanced features and integration, especially if you already have a lot of other systems. 

To conclude, whether Indigo WMS is right for you is mostly down to your specific needs as a business.

We would recommend that you evaluate your warehouse operations and identify your requirements before committing to Indigo.

That said, it’s a great piece of software that many people use to make their life a lot easier. 

We hope that this article has outlined the main features of this software and that you are now more confident about whether or not it’s the right choice for you.

If you still have some questions, make sure to check out our short FAQ section below.

We wish you the best of luck with your inventory management and hope that it feels like less of a daunting task sometime soon!